30-Day Return Policy
We strive for the best to make your online shopping experience a pleasant one, and to ensure that you are happy with your purchase. All items sold by JoyLuckShop.com, except lucky bamboo and other live plants, carry a 30-Day Money-Back Guarantee. If you are not satisified with your purchase, simply contact us by phone or by email within 30 days from arrival date for a refund. We are sorry that there is absolutely no refunds or exchanges after 30 days from arrival date. For defective items, you must contact us by phone and return the item within 5 business days from arrival date for an exchange or a refund.

Return Conditions.
Returns must be made within 30 days from the delivery date on your order. Shipping and handling charges are non-refundable in all instances. If you have selected the "Free Ground Shipping over $100" discount when you made your purchase, a service fee will be deducted from your refund amount. Customer is responsible for the postage for any items they return, include defective items. Products must be in original and resellable condition, worn or used items are not eligible for return. We reserve the right to refuse a return on any product that does not meet these requirements. If your item is defective or damaged during transit, JoyLuckShop will replace the item or issue a return upon receiving your return.

Return Procedures
1) RMA. Before you return your purchase, please obtain a Return Merchandise Authorization (RMA) number by calling us at 626-571-5100 or by writing us at sales@joyluckshop.com.

2) Shipping. Please include all original package, packing materials, and the original invoice when you return your purchase. Clearly mark the RMA number on the outside of shipping box. Items sent for return must be properly packaged to protect against losses or damages. Returns must be carefully packaged. We highly recommend using the original packaging if possible.

Taxes
Sales tax is collected only for shipments inside California. The current tax rate in California is 9.75%. JoyLuckShop.com do not charge sales tax for all other destinations within the U.S.

Shipping and Handling Rates
JoyLuckShop.com offers standard ground shipping services through US Postal Service, UPS or FedEx, and expedited shipping services through UPS or FedEx. UPS or FedEx expedited shipping services including: 3-Day Select, 2-Day Air and Standard Overnight (1-Day). UPS or FedEx guarantees their delivery times for 3-Day Select, 2-Day and Standard Overnight services.

Please note that orders placed on weekends and holidays cannot be shipped until the next business day (typically Monday through Friday). There is no weekend UPS or FedEx pick-up or delivery.

Available expedited shipping methods to the lower 48 states include UPS or FedEx 3-Day Select, UPS or FedEx 2-Day and UPS or FedEx Standard Overnight. All air shipments to US locations must be prepaid; no CODs will be accepted. Service times will comply with the UPS or FedEx service selected provided the order is received by 9 AM Pacific Standard Time on a business day. For example: place your order for a dance pad at 9 AM PST on Tuesday, select UPS 3-Day Select, and, provided that the item is in stock, your order will likely be delivered on Friday. All air shipments from Joyluckshop.com will be delivered by 7pm on the scheduled delivery date. Joyluckshop.com is not responsible for delays that are beyond our control. Delays that are related to weather or natural disasters will not result in refunds of shipping charges. It is highly recommended that you request shipping that allows for delivery an extra day or two prior to the day that you MUST have your order. All UPS or FedEx air shipments are only delivered Monday through Friday. No air shipments will be delivered on weekends or holidays.

Available shipping methods to Canada include UPS Standard & UPS Worldwide Express. All Canadian orders must be prepaid in US Dollars (credit cards are considered prepayment) and will be processed and shipped via UPS. Most ground shipments are delivered to Canadian destinations six to ten business days from date of order.

Shipping to Guam and U. S. Virigin Islands by UPS Worldwide Express Saver only. Orders must be prepaid in US Dollars (credit cards are considered prepayment) at time of shipping.

NOTE: Shipping charges to Canada, Guam, Puerto Rico and US Virgin Islands do not include customs, brokerage fees, or any other duties, taxes, or charges that may apply and will be due on delivery. You will be responsible for any applicable fees at the time of delivery. If you do not pay for the associated fees and refuse the shipment, the return shipping fee and the restocking fee will be deducted from your refund.

Shipping to Alaska , Hawaii & Puerto Rico include UPS/FedEx Ground, UPS/FedEx 2-Day, and UPS/FedEx Standard Overnight. Orders must be prepaid by credit card at time of shipping.

Shipping to APO/FPO addresses, available shipping method to these locations by US Postal Service. All APO/FPO orders must be prepaid in US Dollars (credit cards are considered prepayment). Most shipments are delivered to APO/FPO destinations within 1 to 3 weeks. Unfortunately, free/discounted shipping does not apply to APO/FPO destinations. For shipping rates to APO/FPO addresses, please contact us at (626) 571-5100.

Joyluckshop.com offers Free Ground Shipping for purchases made over $100. Enter coupon code FREE at checkout. Offer applies to shipments within the 48 contiguous states only. Offer does not apply for orders to Hawaii, Alaska, Puerto Rico, Guam, U. S. Virgin Islands or Canada.